Refund & Cancellation Policy

SWYNEX's standard internship programs are currently offered without an internship participation fee unless a different fee is clearly disclosed before enrollment.

Therefore, there is ordinarily no internship participation payment to refund.

After successfully completing an eligible internship, participants may be required to pay the certificate issuance fee displayed on the platform.

The current displayed certificate fee is ₹149 unless a different amount is clearly shown before payment.

The fee relates to issuance and processing of the applicable digital certificate and associated verification record.

Once payment has been successfully processed and the certificate has been issued and made available to the participant, the certificate issuance fee is generally non-refundable, except where required by applicable law.

If a participant is charged more than once for the same eligible certificate because of a verified technical or payment-processing error, the duplicate transaction may be eligible for a refund.

Please contact SWYNEX support with the relevant payment information.

If payment is successfully deducted but the certificate is not issued because of a technical problem:

• SWYNEX will first attempt to verify and reconcile the payment.
• If the payment is confirmed, we may issue the eligible certificate.
• If the payment cannot be fulfilled appropriately, an eligible refund may be processed.

Participants should not repeatedly make additional payments for the same certificate while a payment is being investigated.

A failed, cancelled, or incomplete transaction for which SWYNEX did not receive funds does not qualify as a refund.

For pending transactions, participants should allow the payment provider or bank sufficient time to update the final payment status.

Participants are responsible for reviewing relevant certificate information before completing issuance where the platform provides an opportunity to do so.

Refunds may not be available solely because incorrect information was supplied by the participant after a certificate has already been issued.

SWYNEX may, where reasonably possible, assist with legitimate correction requests.

Payments associated with fraudulent activity, manipulated internship records, false submissions, unauthorized transactions, or abuse may be investigated.

SWYNEX may suspend certificate issuance or verification while such activity is reviewed.

For a payment or refund issue, contact support@swynex.com

Include:

• Your full name
• Registered email address
• Intern ID, if available
• Certificate number, if available
• Razorpay/payment ID, if available
• Transaction date
• Brief description of the issue

Do not send OTPs, UPI PINs, passwords, complete card details, or other sensitive authentication information.

Where a refund is approved, it will normally be initiated through the original payment method or appropriate payment channel.

The time for the amount to appear may depend on the payment provider, bank, or payment method.

SWYNEX may update this Refund & Cancellation Policy when payment processes or services change.

The latest version will be published on this page.

• SWYNEX Technologies
• Udyam Registration: UDYAM-MH-04-0318035
• Email: support@swynex.com
• Website: https://swynex.com